Reference

Your Account Rights and Our Legal Commitments

kompor123 operates under a clear legal framework that defines how your account data is handled, what rights you hold as a user, and how we manage access across eligible regions where local law permits.

Account Data ProtectionJurisdiction-Dependent AccessDANA, OVO, GoPay CoverageUser Rights & RequestsPolicy Transparency
kompor123 Your Account Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a question about how your data is used, want to submit a formal rights request, or need clarification on any part of our legal terms, our support team handles these through the channels below. We aim to respond to formal data requests within a reasonable timeframe and will confirm receipt of your submission.

Live Chat Support Open the chat window from your account dashboard to reach our support team directly. Legal and data queries are routed to the appropriate team on submission.
Email for Formal Requests Send data access, correction, or deletion requests to our support email. Include your registered account details so we can locate and verify your record promptly.
Account Help Centre The help centre inside your account contains policy documents, rights request forms, and step-by-step guidance for common legal and data queries.
DATA & ACCOUNT SECURITY

How We Protect and Manage Your Information

We apply consistent data handling practices across every account, regardless of which payment method you use or how you access the platform. Security measures, retention schedules, and your rights to access or amend your data are all governed by the same policy framework.

Data Handling & Cookies

We use session cookies to keep your account secure during login and to remember your preferences. Persistent tracking cookies are disclosed in our cookie policy, and you can manage preferences from your account settings.

Account Security Practices

Account access is protected by password authentication and OTP verification sent to your registered contact. If you notice unrecognised login activity, you can lock your account immediately from the security settings page.

Retention and Deletion

We retain account and transaction data for as long as required by applicable law or our operational obligations. Once those periods expire, data is deleted or anonymised. Deletion requests are reviewed against any active legal hold before processing.

Who to Contact and How

For any data rights request — access, correction, portability, or deletion — contact us via the help centre form or support email. We confirm receipt and provide a reference number for every formal submission.

Common Questions About Your Rights and Our Policy

These are the questions we hear most often about legal terms, data rights, and account policy. If your question is not covered here, our support team can help through live chat or email.

Access depends on local law and is available only where permitted in eligible regions. We recommend checking your local regulations before registering or using the platform.

We collect the information you provide at registration, your login and session data, and transaction records linked to payment methods like DANA, OVO, and GoPay. We collect only what is necessary for account operation.

Yes. Submit a data access request through the help centre form or by email with your registered account details. We will locate your record and respond within a reasonable timeframe.

Use the rights request form in the help centre or contact support by email. Deletion requests are reviewed against any legal retention obligations before we confirm the outcome.

We retain data for as long as required by applicable law or our operational needs. Once those periods pass, data is deleted or anonymised. We do not keep data beyond what is necessary.

Payment transaction data is handled under the same privacy standards as your core account data. It is used for account verification, fraud prevention, and compliance — not shared for marketing purposes.